@inproceedings{924e02b0d8fe492fac9cc3808a86018f,
title = "Automating Customer Claim Registration by Text Mining",
abstract = "In this paper, we present the use of text mining and machine learning in call centers to increase the efficiency of registering customer claims and improving customer satisfaction. Our proposed method makes the process of claim registration faster and more accurate compared to experienced call center agents. Use of text mining and machine learning techniques will increase the customer satisfaction and endows the call center staff with better ways to help the customer.",
keywords = "Call Center, Customer Claim Registration, Text Mining",
author = "Peyman Beyranvand and Tevfik Aytekin",
note = "Publisher Copyright: {\textcopyright} 2020 IEEE.; 2020 Innovations in Intelligent Systems and Applications Conference, ASYU 2020 ; Conference date: 15-10-2020 Through 17-10-2020",
year = "2020",
month = oct,
day = "15",
doi = "10.1109/ASYU50717.2020.9259889",
language = "English",
series = "Proceedings - 2020 Innovations in Intelligent Systems and Applications Conference, ASYU 2020",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "Proceedings - 2020 Innovations in Intelligent Systems and Applications Conference, ASYU 2020",
}