‘Put me on to a male agent’: Emotional labor and performing gender in call centers

Keyphrases

• Performing Gender 100%
• Call Centre Work 33%
• Male Workers 33%
• Job Demands 33%
• Gender Relations 33%
• Work Strategies 33%
• Gender Labor 33%
• Masculine Norms 33%
• Gender Performativity 33%

Social Sciences

• Emotional Labor 100%
• Call Center 100%
• Job Demand 25%
• Female Employee 25%